At North Idaho Alliance of Care (NIAC), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, use our digital services, or interact with our programs.

NIAC is a non-clinical community-based organization that provides health education, healthcare navigation, wellness support, HIV self-testing services, tobacco cessation assistance, recovery support, and connections to community resources. We do not provide medical diagnosis, treatment, or clinical care.

Some services are delivered through Practice Better, a HIPAA-compliant platform used to support secure communication, education, healthcare navigation, appointment scheduling, and client engagement.

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1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, mailing address, and other information you voluntarily provide through forms, appointments, service requests, or communications with NIAC.

• Program Information: Information submitted through educational programs, healthcare navigation activities, HIV self-test requests, or wellness services.

• Technical Information: IP address, browser type, device type, operating system, and website usage information collected automatically through standard website technologies.​

 

2. How We Use Your Information

We use information to:

• Provide requested services and support.

• Process HIV self-test requests and appointment scheduling.

• Respond to inquiries and service requests.

• Provide healthcare navigation, education, and wellness resources.

• Improve our programs, website, and user experience.

• Meet legal, contractual, and grant reporting requirements.​

 

3. How We Share Information

NIAC does not sell, rent, or trade personal information.

Information may be shared only:

• When required by law.

• With trusted service providers that assist NIAC in operating its programs and technology systems.

• With your authorization or consent.

• When necessary to facilitate referrals or connections to healthcare and community services requested by you.​

 

4. Digital Services and Practice Better

NIAC utilizes Practice Better, a HIPAA-compliant platform, to support secure communication, healthcare navigation, educational services, scheduling, coaching tools, and client engagement activities.

Any information submitted through Practice Better is protected according to the platform's security and privacy standards. Users should review Practice Better's policies for additional information regarding platform-specific privacy practices.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance the visitor experience. You may adjust cookie preferences through your browser settings.

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6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we take security seriously, no system can guarantee absolute security.

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7. Third-Party Links

Our website may contain links to third-party websites or services. NIAC is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of any third-party sites they visit.

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8. Your Rights

You may have the right to:

• Request access to personal information we maintain.

• Request corrections to inaccurate information.

• Request deletion of information when permitted by law.

• Withdraw consent for communications or optional services.​

 

9. Changes to This Policy

NIAC may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

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10. Contact Us

North Idaho Alliance of Care (NIAC)
2201 N. Government Way, Ste. E
Coeur d'Alene, ID 83814
Phone: (208) 665-1448
Website: www.niac89.org